At US Energy Connect, we strive to provide the best service to our customers. If you are not satisfied with our services, we offer a straightforward refund process. Please review our refund policy below for more details.
1. Eligibility for Refund
Refunds are available under the following conditions:
Overpayments made on your energy bill.
Duplicate payments made for the same service.
Service cancellations requested within a specific period (as outlined in our terms of service).
Payment details (date, amount, and payment method)
Once we receive your request, we will process it within 7-10 business days and notify you of the status. If your refund is approved, it will be issued through the same payment method used for the original transaction.
3. Non-Refundable Services
Please note that certain services, such as fees for processing new connections or service charges for non-cancellable services, may not be refundable.
4. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any updates will be reflected on this page with the updated effective date.
5. Contact Us
If you have any questions or concerns about our refund policy or need assistance with a refund request, please reach out to us at:
